Thank you for purchasing products from our website! To ensure a smooth shopping experience for every customer, please carefully read the following important information:

Ordering method

This website uses a pre-order model. Please select the pre-order deposit option to make payment. After the order is completed, the system will confirm the order and notify the member of the order status.

Deposit payment

Please become a member first, then select your product.Select the pre-order deposit option and add it to your cart.After payment is completed, customer service will contact you to explain in detail the subsequent delivery of goods and other related matters.

Pickup method

The following pickup methods are available to meet your needs.：

1. Dealer picks up goods in person at the store
   • You can personally inspect and pick up the goods at the store designated by the dealer.
2. Dedicated delivery service
   • We offer convenient door-to-door delivery service.
   • For regions outside Taiwan: If you choose personal delivery, additional customs duties and shipping costs will be charged separately.

delivery time

Synthetic jade is a customized product, and its production process and quality inspection must be carefully considered.Delivery time varies slightly for each item. The estimated delivery time is generally 1-3 months. If an item is completed ahead of schedule, we will notify members to arrange pickup according to the order in which orders were placed.

Goods delivery instructions

Each piece of synthetic jade is crystallized and formed under natural conditions, making each item unique.Once the product is completed, we will take photos or videos for pre-order members to preview and review, and we will also provide the price of the product.

Once you are satisfied with the product and price and the delivery terms, we will provide services to members according to the delivery method.

Order pickup

1. Pay the balance on the spot
   • Pick up the goods on the spot, pay the remaining balance of the order, and complete the transaction.
2. If you are not satisfied with the product or price, you can choose the following options：
   • Members of the order have priority purchasing rights.
     • We will reschedule the next batch of products for you to view to meet your needs.
   • Request a refund of deposit
     • No need to worry about shopping risks, we will refund your pre-order deposit in full.

Other instructions

If you have any questions about the product or need further information, please feel free to contact our customer service team. We are dedicated to serving you and ensuring your needs are properly addressed.

Thank you for your understanding and support! We look forward to providing you with the most satisfying shopping experience and exploring the unique charm of synthetic jade together!